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Legal

Privacy Policy

This Privacy Policy explains how Tastytrade collects, uses, stores, and protects information when you visit our website or use our services. Please read it carefully. This is a general draft and should be reviewed by qualified legal counsel before publication to ensure compliance with the laws applicable to your specific circumstances.

Last updated: This document is a general template and does not reflect a specific effective date. Insert the appropriate date once finalised.

1. Introduction

Tastytrade ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy applies to information collected through our website, related tools, and any associated communications. By accessing or using our services, you acknowledge that you have read and understood this Policy.

2. Information We Collect

We may collect the following categories of information in connection with your use of our website and services:

  • Contact information — such as your name, email address, and phone number when submitted through a form or during account setup.
  • Account and usage data — information related to how you interact with our platform, including pages visited, features used, and session duration.
  • Technical data — IP address, browser type, device information, and operating system, typically collected automatically via cookies or similar technologies.
  • Communications — records of correspondence you send to us, including support requests and feedback.

3. How We Use Your Information

We use collected information for purposes that may include:

  • Providing, operating, and maintaining our website and services.
  • Responding to enquiries, support requests, and other communications.
  • Improving the functionality, security, and usability of our platform.
  • Sending administrative or service-related notices, where applicable.
  • Complying with applicable legal obligations and enforcing our terms.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we generally rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, or our legitimate interests in operating and improving our services, provided such interests are not overridden by your rights and freedoms.

5. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience, analyse site traffic, and understand usage patterns. You can control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of parts of our website.

6. Sharing and Disclosure of Information

We do not sell personal information. We may share information with trusted third-party service providers who assist in operating our website and delivering our services, subject to appropriate confidentiality obligations. We may also disclose information where required by law, regulation, or valid legal process, or to protect the rights, property, or safety of Tastytrade, our users, or others.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we take reasonable steps to delete or anonymise it.

8. Data Security

We implement reasonable technical and organisational measures designed to protect information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Depending on how our services are accessed, information may be processed or stored in jurisdictions other than your own. Where such transfers occur, we aim to ensure appropriate safeguards are in place consistent with applicable law.

10. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, which can include the right to access, correct, delete, restrict, or object to certain processing, as well as the right to data portability. To exercise any such rights, please contact us using the details provided on our website. We will respond in accordance with applicable law.

11. Children's Privacy

Our services are not directed to individuals under the age of majority in their jurisdiction, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

12. Third-Party Links

Our website may contain links to third-party websites or services not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by a revised date, and continued use of our website or services after changes take effect constitutes acceptance of the revised Policy.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please reach out via the contact details listed in the footer of our website. We will make reasonable efforts to address your enquiry in a timely manner.